Upgrade with confidence:
V4’s ISO‑aligned, safer, faster broadband
When you Upgrade your broadband, you’re not just buying megabits. You're choosing how safe your data is, how reliably your home runs, and how confidently you can work, learn and play online.
That’s why V4 Consumer aligns our service and operations to internationally recognised ISO standards. Because a real Upgrade is speed and assurance.
TL;DR (The rule of three)
- 1) Security Upgrade – We align to ISO standards that help protect your personal data and home network.
- 2) Reliability Upgrade – We build processes around service quality and continual improvement for fewer hiccups and faster fixes.
- 3) Transparency Upgrade – In the UK, Ofcom rules back you with minimum speed rights and automatic compensation if things go wrong.
What are ISO standards—and why should a UK household care?
Think of ISO standards as globally agreed playbooks for how good organisations should run. They set clear requirements so companies can design, deliver and constantly improve secure, reliable services. For broadband and connected homes, the most relevant are:
- ISO/IEC 27001 – We align to ISO standards that help protect your personal data and home network.
- ISO/IEC 20000‑1 – the international standard for IT service management (SMS). It focuses on stable operations, incident/change management and service quality (aka fewer surprises).
- ISO 9001 – the global quality‑management standard. It’s about doing the right things, the right way, every time, and learning from feedback to keep improving.
- ISO/IEC 27701 (privacy) – an extension to ISO/IEC 27001 that strengthens how organisations manage personal data.
Plain‑english bit:
ISO is the grown‑up checklist behind the scenes. It helps your broadband behave the way you expect—day in, day out.
How ISO‑aligned broadband benefits your household (in everyday terms)
- 1) Your data stays yours
ISO/IEC 27001 practices mean tighter controls around who can access what, how data is stored, and how incidents are prevented and handled. For you, that’s safer logins, safer billing data and safer smart‑home use.
- 2) Your Wi‑Fi just… works
ISO/IEC 20000‑1 focuses on steady, well‑run services: change control, problem/incident management and clear SLAs. It reduces avoidable outages and speeds up root‑cause fixes when things do go wrong.
- 3) Your experience keeps improving
ISO 9001 puts customer feedback and continuous improvement at the heart of operations. Translation: fewer repeated issues, tidier installs, clearer comms.
The UK safety net: your Ofcom‑backed rights
Even the best networks can wobble. When that happens, UK rules help protect you:
- Minimum speed rights. If your provider can’t fix speeds below your personalised minimum within 30 days, you can leave your contract without an early exit fee (for signatories to Ofcom’s Broadband Speeds Code of Practice).
- Automatic compensation. For providers in the scheme, typical payments (indexed annually) are £9.98/day after two working days for delayed repair, £31.19 for a missed appointment, and £6.24/day for a delayed start (as at 16 July 2025). You shouldn’t need to chase—eligible credits are automatic.
That’s a regulatory Upgrade—real consumer protection, in plain English.
What we mean by “ISO aligned” at V4 Consumer
We’re building and operating our broadband service against the intent of key ISO standards—security (27001), service quality (20000 1), and overall quality management (9001)—because that’s how an Upgrade should feel: safe, steady and simple.
Transparency note:
As independent certifications for specific standards are completed, we’ll publish the details (standard, scope, certifying body) on this page.
The practical bits you’ll notice
- Clearer installs & handovers. Tidy work, written guidance, and proactive follow ups come from ISO 9001 habits around process and feedback.
- Fewer “mystery” glitches. ISO/IEC 20000 1 pushes disciplined change and incident management so upgrades don’t cause unintended downtime.
- Sharper security hygiene. ISO/IEC 27001 encourages risk based controls, access management and continual review—meaning better day to day protection for your home network and personal data.
A: Yes, V4 Consumer is ISO 27001 certified. We align our operations to the ISO standards above. Where formal, independent certification is in place, we’ll list the certificate details here. Otherwise, we describe the controls and processes we’ve implemented in line with the standards’ guidance. (ISO sets the requirements; accredited bodies audit and certify.)
A: ISO/IEC 27001 covers information security management (keeping information confidential, accurate and available). ISO/IEC 27701 extends 27001 with extra controls for privacy—how personal data is collected, used, shared and protected.
Ready to upgrade?
You deserve broadband that’s fast and thoughtfully run. ISO aligned practices + Ofcom backed rights = an everyday Upgrade you can feel: smoother streams, snappier calls, safer data.
Upgrade with V4 Consumer. Your home, your pace, your peace of mind.