Upgrade
to V4

With V4 Consumer, getting your broadband and internet services up and running is a swift and straightforward process, designed to deliver fast internet access with minimal wait.

• If your property is already equipped with an active connection:
  • You'll not require an engineer visit.
  • We'll provide you with a V4 Consumer Hub, equipped with our latest broadband technology for optimal broadband speed, which you can easily set up on your scheduled start date.
• For homes needing a new connection or without an active line:
  • We’ll arrange for a professional installation by our dedicated engineering team.
  • They'll handle everything from installing a new master socket to ensuring your broadband speed test post-installation meets our high standards.
  • It's important to note, that adjustments to the placement of existing sockets are not covered.

From the moment you place your order, we aim to give you a go-live date within 48 hours, with the entire setup process usually completed within 16 days.

During this period, we’ll keep you updated every step of the way, ensuring you can test your internet speed and enjoy our services as quickly as possible.

Preparing for your activation day with V4 Consumer is straightforward, ensuring you can enjoy our fast internet service without delay.

• V4 Consumer Router:
  • Ahead of your activation day, we'll send you a V4 Consumer router.
  • This device is pre-configured for seamless compatibility with your new broadband service, guaranteeing optimal internet speed test results and access to the best broadband deals we offer.
• Simple Setup:
  • On the activation day, follow the easy instructions provided to connect your router.
  • This process is designed to be quick and efficient, allowing you to test internet speed and enjoy our services promptly.
• Support on Standby:
  • Should you encounter any setup issues, our dedicated customer service team is ready to assist.
  • They're equipped to guide you through the connection process, ensuring everything is up and running smoothly.
• Service Activation Timeline:
  • Please note, your broadband service may become active any time up until midnight on your scheduled activation day.
  • We appreciate your patience as we work to provide you with fast and reliable broadband.

By incorporating these steps and support measures, we aim to make your transition to V4 Consumer broadband as smooth and hassle-free as possible, ensuring you have immediate access to our fast, reliable internet service.

At V4 Consumer, we strive to make your transition to our broadband and internet services as smooth and hassle-free as possible.

• For Customers with BT, TalkTalk, EE, Vodafone, Plusnet, or NOW:
  • We understand the importance of seamless connectivity. That's why, if you're switching from any of these providers, V4 Consumer will manage the cancellation process for you.
  • Our team will contact your current provider directly to ensure a smooth transition to our fast and reliable broadband service, enabling you to enjoy our broadband deals without any service interruption.
• Virgin Media Customers:
  • Due to Virgin Media's policy, if your current broadband service is with them, you will need to initiate the cancellation process yourself. However, we recommend doing so only after your V4 Consumer broadband service is active to avoid any potential gaps in your internet access.
  • Our customer service team is on hand to provide guidance on timing and to ensure your switch to V4 Consumer is as smooth as possible.

By handling the cancellation process for most providers, V4 Consumer aims to remove the hassle from switching services, allowing you to focus on what's important — enjoying your new high-speed, reliable internet service with us.

When you switch to V4 Consumer, we provide a new, compatible V4 Consumer router designed to optimize your broadband experience.

This state-of-the-art router not only enables you to conduct an internet speed test and monitor connected devices effortlessly but also enhances our technical team's ability to perform remote diagnostics and resolve any service issues swiftly.

While we recommend using the provided V4 Consumer router to take full advantage of our broadband service's features and support, we understand the importance of flexibility. If you prefer to use your existing router, please contact our customer service team.

They can advise on compatibility and help ensure you enjoy the best possible internet experience with V4 Consumer.

They can advise on compatibility and help ensure you enjoy the best possible internet experience with V4 Consumer.

Absolutely! At V4 Consumer, we understand the importance of keeping your existing phone number for continuity and convenience.

In the majority of cases, you can easily retain your current phone number when you transition to our broadband service.

Upon placing your order with V4 Consumer, we will promptly inform you if there's any need to assign a new number based on your specific circumstances or location.

Our aim is to ensure your switch to V4 Consumer is as seamless as possible, allowing you to enjoy our high-speed broadband service without hassle.

For those joining V4 Consumer with an existing active phone line and broadband service, we're pleased to inform you that transitioning to V4 Consumer can be done effortlessly without any additional cost for taking over the line.

Our priority is to ensure a smooth switch to our services, allowing you to enjoy our broadband without the worry of extra fees for your active line.

Should you require any adjustments or new installations beyond the standard takeover, our team will communicate any potential costs clearly, ensuring you have all the information you need to make the best decision for your broadband and phone service needs.

To ensure you're set up and ready for your broadband service activation, V4 Consumer dispatches your new router 2 days prior to your scheduled go-live date.

As soon as your router is on its way from our warehouse, we'll send you an email with all the tracking details you need.

This allows you to monitor the delivery progress of your router, ensuring you know exactly when it arrives and can prepare for a smooth start with V4 Consumer broadband.

Should you have any questions about your router's delivery status or if you need further assistance, our customer service team is always here to help.

We're committed to making your transition to V4 Consumer as seamless as possible.

Whether you'll need an engineer visit for your V4 Consumer broadband installation depends on the specific requirements of your connection and the setup at your local exchange.

Once you place your order with us, we'll coordinate with Openreach to determine the exact needs for your installation.

If it turns out that an engineer's visit is necessary to ensure optimal setup and performance of your V4 Consumer broadband, we will inform you promptly about the scheduled visit.

Our goal is to make your transition to V4 Consumer as seamless and efficient as possible, ensuring you have access to high-speed broadband with minimal disruption.

At V4 Consumer, we commit to providing you with a transparent and reliable broadband service.

The 'minimum guaranteed speed' is the lowest broadband speed we promise you'll receive as part of your package when you sign up with us.

This commitment ensures that you have a clear expectation of the service quality from the outset.

Should your broadband speed fall below this minimum threshold at any point during your contract, we encourage you to get in touch with us immediately.

Our dedicated team will promptly address and work through the issue, ensuring measures are taken to elevate your speed back to or above the guaranteed minimum.

Our aim is to deliver consistent, high-quality broadband to all our customers, ensuring you can rely on V4 Consumer for your internet needs.

We're pleased to confirm that all V4 Consumer broadband packages come with totally unlimited download allowances.

We believe in providing our customers with the freedom to enjoy our internet service without worrying about hitting a data cap.

This means you can stream, browse, and download as much as you like, ensuring your digital lifestyle is never interrupted by limitations.

Whether it's for work, entertainment, or staying connected with loved ones, our unlimited broadband packages are designed to meet all your needs.

When you embark on your order journey with V4 Consumer, we ensure transparency and clarity by providing you with an estimated broadband speed tailored to your specific location.

This estimation takes into account various factors that can influence the speed of your internet connection, including the distance of your home from the local exchange, the quality of your phone line, and even environmental conditions such as weather.

Our aim is to provide you with the fastest and most reliable broadband speed available in your area, ensuring your experience with V4 Consumer broadband meets your expectations for both work and leisure.

The speed of V4 Consumer broadband, like all internet services, is quantified in megabits per second (Mbps).

This measurement reflects the rate at which data is transferred from the internet to your device and vice versa, impacting how quickly you can download files, stream content, or browse online.

To assess the current speed of your V4 Consumer broadband connection, or any broadband service, you can utilize online tools such as Speedtest.net.

This will give you an immediate insight into the performance of your internet connection, allowing you to verify that you're receiving the speeds promised as part of your broadband package.

We aim to provide you with the fastest and most reliable broadband speed available in your area, ensuring your experience with V4 Consumer broadband meets your expectations for both work and leisure.