How to switch to You from BT?
Thinking about making the switch from BT to V4 Consumer? Great decision! We’ve made the process simple and straightforward with just three easy steps:
1. Check Your Contract
Before switching, it’s important to review your current BT contract to know your end date and any potential cancellation fees. You can do this in two ways:
- Call BT Customer Service: Dial 0800 800 150 between 08:00 - 21:00 Monday to Friday, 08:00 - 20:00 on Saturdays, or 09:00 - 18:00 on Sundays.
- Log in to My BT Account: Access your BT account portal and choose "My Orders" under the Support menu to view your current contract details.
2. Order Your V4 Consumer Package
Now for the exciting part—selecting your V4 Consumer package! We offer a variety of packages with speeds ranging from 31 Mbps to 950 Mbps, plus optional add-ons like Wi-Fi Extenders and Mobile SIMs to meet your needs.
After you’ve chosen your package, we’ll get in touch to schedule an installation date that works best for you. It’s as simple as that!
3. Give Your Notice to BT
If you’re still under contract with BT, you’ll need to give them 30 days’ notice to cancel. You can do this by:
- Calling BT Customer Service or
- Using your My BT Account.
If your BT package includes other services like sports channels, check if you can keep them after switching. Be mindful of any exit fees that may apply if you’re still within your minimum commitment period. However, you might be able to avoid these fees if you’ve experienced slow speeds, mid-contract price increases, or have an unresolved complaint with BT.
Important:
We recommend not cancelling your BT service until your V4 Consumer installation is complete to avoid any disruption in your service.
Need Help?
Our Customer Care Team is here to assist you every step of the way. If you have any questions or need help with the switch:
Switching to V4 Consumer is easy and hassle-free, ensuring you get connected quickly while minimizing any interruptions. We’re here to make your transition as smooth as possible!