How to switch to V4 Consumer from Virgin?
Thinking about switching from Virgin to V4 Consumer? Fantastic choice! Switching has 3 easy steps:
1. Check Your Contract
Before switching, it’s important to review your current Virgin contract to know your end date and any potential cancellation fees. You can do this in two ways:
- Call Virgin Customer Service: Dial 0800 276 1162 between 07:00 - 23:00 Monday to Friday, or 08:00 - 20:00 on Saturday and Sunday.
- Sign in to My Virgin Media Account: Log in to your account and select “View Contract” to see the details of your current agreement.
2. Order Your V4 Consumer Package
Now for the exciting part—selecting your V4 Consumer package! We offer a variety of packages with speeds ranging from 31 Mbps to 950 Mbps, plus optional add-ons like Wi-Fi Extenders and Mobile SIMs to suit your needs.
After you’ve chosen your package, we’ll contact you to arrange an installation date that works best for you. It’s as simple as that!
3. Give Your Notice to Virgin
If you’re still under contract with Virgin, you’ll need to give them 30 days' notice to cancel. You can do this by:
- Calling Virgin Customer Service or
- Using your My Virgin Media Account.
If your Virgin package includes other services like sports channels, check if you can keep them after switching. Be mindful of any exit fees that may apply if you’re still within your minimum commitment period. However, you might be able to avoid these fees if you’ve experienced slow speeds, mid-contract price increases, or have an unresolved complaint with Virgin.
Important:
We recommend not cancelling your Virgin service until your V4 Consumer installation is complete to avoid any disruption in your service.
Need Help?
Our Customer Care Team is here to assist you every step of the way. If you have any questions or need help with the switch:
Switching to V4 Consumer is easy and hassle-free, ensuring you get connected quickly while minimizing any interruptions. We’re here to make your transition as smooth as possible!