Behind the scenes:

How V4 Consumer safeguards your data — 24/7

You shouldn’t have to think about security. So, we do—constantly

Here’s how our ISO  27001 certified security programme works behind the scenes to keep your broadband—and your personal data—safe at home.

🔐 1) Secure by design (UK GDPR, Article 32)

Our Information Security Management System (ISMS) weaves security into everyday operations.

• ✔️ Encrypting personal data (in transit & at rest)
• ✔️ Limiting access with strong authentication & role-based controls
• ✔️ Building resilience with recovery planning, tests, and rehearsals
• ✔️ Regular reviews: policy updates, internal audits & live incident drills

These are exactly the kinds of "appropriate technical and organisational measures" the UK GDPR expects under its security principle.

📜 2) ISO/IEC 27001: independent proof you can verify

Lots of companies say they take security seriously. We asked an accredited auditor to check our work.

• What it means: ISO/IEC 27001 is the globally recognised standard for managing information security. Certification is earned via a rigorous multi stage audit that checks both documentation and real world practice.
• How you can check: In the UK, credible certificates are issued by bodies accredited by UKAS (the National Accreditation Service). You—or your employer’s IT team—can use UKAS CertCheck to verify UKAS accredited management system certificates. It’s transparent trust you can look up, not just take on faith.

👀 3) Monitoring and response you don’t see—but benefit from

We continuously collect and review security logs so we can spot anomalies early, act quickly, and recover cleanly if something goes wrong. This “protective monitoring” approach is exactly what the National Cyber Security Centre (NCSC) recommends. It helps us detect threats, contain incidents and get you back online faster.

We also follow NCSC guidance on clear, timely communications during cyber incidents—so if an issue ever affects you, you’ll hear from us in plain English about what happened, what we’re doing, and what you might need to do.

📡 4) Built for the UK telecoms world (and its rules)

UK providers are expected to protect networks and users under the Telecommunications (Security) Act 2021 (TSA) and Ofcom’s security guidance. Our ISO 27001 programme supports those duties with risk based controls, operational resilience and continual improvement.

Why this matters now: regulators continue to tighten protections. In April 2025, Ofcom banned the leasing of certain “Global Titles”—a loophole criminals exploited to intercept calls and texts—signalling a tougher UK stance on telecoms security. We engineer our services with these evolving protections in mind.

👩‍💻 5) People + Process + Tech (in that order)

• People: Everyone at V4 completes mandatory training, follows least privilege access, and—where roles require—passes background checks.
• Process: Formal change management, configuration baselines, and privacy by design reviews. Our incident playbooks are practised, not just printed.
• Tech: Encryption standards aligned to UK guidance, strong authentication, logging and alerting, and tested backup/restore—because resilience is part of privacy.

🤝 6) Clear promises to you (and how we keep them)

• Plain English updates: If something impacts your service or data, we’ll explain what happened and what we’re doing—no waffle. NCSC says that’s best practice for consumer trust.
• Accountable reporting: If a personal data breach risks your rights and freedoms, UK law says report to the ICO within 72 hours and tell affected people without undue delay. Our processes are built to meet that bar.
• Proof you can check: ISO/IEC 27001 certification—verifiable via UKAS CertCheck.

🏡 What this means for your home

• Safer personal details (your contact info, billing data and service diagnostics).
• Smoother streaming & working from home thanks to disciplined monitoring and recovery.
• Confidence you can verify independent audits, UK rules, clear comms.

A quick reality check: no standard guarantees zero incidents. But ISO/IEC 27001 + UK GDPR + TSA mean V4 Consumer runs a disciplined, improving security programme—the kind UK regulators expect from responsible providers. And that translates to fewer surprises and faster fixes for you.

📊 Why we’re so serious about this

Cyber risk is a fact of life in the UK. The Government’s Cyber Security Breaches Survey 2025 found 43% of UK businesses identified a breach or attack in the last 12 months, with phishing the most common threat—and average costs running to £1,600 for the most disruptive incident (self reported).

That’s why rigorous, audited security isn’t a “nice to have”—it’s basic hygiene.

⚡ The short version

Upgrade should mean more than quicker downloads. It should mean stronger privacy, better reliability, and trust you can verify. That’s why V4 Consumer chose ISO/IEC 27001, aligns to UK guidance, and invests in security you can feel—even when you can’t see it.

🚀 Ready to upgrade your peace of mind?

Switch to V4 Consumer and enjoy broadband that’s built—and independently certified—for the way you live.