V4 Consumer is now ISO 27001 certified:
Your privacy & reliability upgraded
V4 Consumer has earned independent certification for the world’s leading information security standard, i.e. ISO 27001.
That means stronger protection for your personal data, tighter controls behind the scenes, and more resilient broadband for everyday life—from streaming to working from home. It’s an Upgrade to your peace of mind.
What we’ve achieved (and why it matters)
V4 Consumer is now ISO/IEC 27001 certified—the globally recognised standard for Information Security Management Systems (ISMS). ISO/IEC 27001 sits within the wider ISO 27000 family and sets the rulebook for how organisations protect information, manage risk and continually improve.
👉 In plain English: it’s rigorous, it’s audited, and it’s internationally trusted.
This isn’t a self badge. In the UK, credible certificates are issued by bodies accredited by UKAS (the UK’s National Accreditation Service). Anyone—customers, employers, even your IT department—can verify a UKAS accredited management system certificate via UKAS CertCheck. That’s transparent trust you can look up, not just take on faith.
Three everyday benefits you’ll feel
1) 🔐 Safer personal data by design
ISO 27001 demands a risk based, end to end approach to security—covering policies, access control, encryption, staff training, supplier due diligence and incident response. This aligns with the UK GDPR security principle, which requires “appropriate technical and organisational measures.” For you, that means stronger protection for things like contact details, billing info and service diagnostics.
2) ⚡ More resilient service
Good security and good reliability go hand in hand. ISO 27001 expects monitoring, response and recovery processes—practices echoed in the NCSC Cloud Security Principles, which spotlight operational security and protective monitoring. Translation: faster detection, faster fixes, fewer disruptions.
3) 🏅 Independent proof you can verify
Because we’ve been assessed by an accredited certification body, you (or your employer) can validate our status on UKAS CertCheck in seconds.
Independent verification = independent confidence.
Why this upgrade matters now (with real UK context)
Cyber risk is a fact of life in the UK. The Government’s Cyber Security Breaches Survey 2025 reports 43% of UK businesses identified a breach or attack in the last 12 months (rising to 67% of medium and 74% of large firms), with phishing remaining the most prevalent attack type. Robust, audited security processes aren’t a “nice to have”—they’re basic hygiene.
The price of getting it wrong—recent UK examples
Security failures don’t just dent reputations; they hit wallets.
- British Airways: – fined £20 million by the ICO following its 2018 breach. (Source: Hunton)
- TalkTalk (telecoms): received a £400,000 ICO fine after the 2015 hack; the fallout included an estimated £15m trading impact and 95,000 customers lost. (Source: Ars Technica)
- Marks & Spencer (2025): a cyberattack disrupted operations for almost three weeks; reports suggest >£60m lost revenue and a potential insurance payout up to £100m. (Source: Financial Times)
- Jaguar Land Rover (2025): production shutdown after a cyberattack; analysts warned of multi billion pound revenue risk if recovery dragged on. (Source: Financial Times)
For broadband customers specifically, outages can also trigger automatic compensation under Ofcom’s scheme (for participating providers): £9.98/day after two full working days without service, £31.19 for a missed engineer appointment, and £6.24/day for delayed start of service. Stronger security and resilience help reduce the likelihood—and cost—of these events. (Source: Ofcom)
What changed at V4 to earn certification
- A living risk register & governance that tracks, treats and reviews risks across our network and systems.
- Formal incident response & playbooks —practised regularly, not just written.
- Supplier & cloud checks mapped to industry guidance (e.g., NCSC principles) and our own ISMS controls.
- Internal audits & management reviews on a fixed cadence—because ISO 27001 is continuous improvement, not one and done.
- Two stage external audit (Stage 1 “readiness” + Stage 2 “effectiveness”) by a UKAS accredited certification body, followed by annual surveillance audits to keep us honest.
What you’ll notice as a customer
- Clearer, jargon free comms about privacy and service updates when it matters.
- Stronger default security —practised regularly, not just written.
- Supplier & cloud checks behind the scenes, including robust access control and encryption for your data—aligned with UK GDPR and “data protection by design”.
- A culture of continual improvement: we audit, we test, we Upgrade.
Reality check: No standard guarantees zero incidents. But ISO/IEC 27001 means V4 Consumer has proven—independently—that we run a disciplined, improving security programme, exactly the kind of governance UK regulators and the NCSC expect of responsible providers.
A: Yes, V4 Consumer is Search our organisation name on UKAS CertCheck. It’s a free public database for UKAS accredited management system certifications.
A: “ISO 27000” refers to the family of information security standards; ISO/IEC 27001 is the certifiable ISMS standard within that family—the one we’ve achieved.
A: Yes. While ISO 27001 isn’t a legal requirement, its controls and governance support the Telecommunications (Security) Act 2021 framework that Ofcom oversees to strengthen providers’ security and resilience.
Ready to upgrade?
Switch to V4 Consumer and upgrade your broadband—and your peace of mind.