In most cases, your internet will not go down for long - if at all - when switching broadband.

Thanks to the UK's One-Touch Switch process, providers coordinate the change so your old service stays active until the new one is ready.

The simple answer

Most broadband switches happen with little or no downtime, and any interruption is usually brief.

For many people, the switch is seamless.

What usually happens during a switch?

When you switch broadband:

• Your new provider arranges the change
• Your existing service stays live
• The switch happens on an agreed date

If there is any downtime, it's often measured in minutes rather than hours.

When downtime is unlikely?

You're unlikely to experience downtime if:

• You're switching between providers on the same network
• No engineer visit is required
• The switch is done remotely

In these cases, many users notice no interruption at all.

When short downtime can happen?

A brief loss of service may occur if:

• An engineer visit is required
• New equipment is being installed
• You're moving to Full Fibre

Even then, downtime is usually short and planned.

How long does downtime usually last?

If downtime happens, it's typically:

• A few minutes
• Occasionally up to an hour

Longer outages are rare and usually linked to installation work.

How to minimise disruption?

To reduce the chance of downtime:

• Keep your router plugged in on switch day
• Follow any setup instructions from your new provider
• Schedule engineer visits for a convenient time
• Avoid cancelling your old service manually

Letting the providers manage the switch helps avoid gaps in service.

What to do if your internet does go down?

If your connection drops for longer than expected:

• Check your router and cables
• Restart your equipment
• Contact your new provider for updates

They should be able to confirm what's happening and how long it will take.

Want peace of mind with your broadband? Switch to V4 Consumer. Visit Upgrade to V4 page to find out more, or call 033 004 314 34 to speak to a broadband expert and get a plan built around your needs.