We understand that your broadband needs may change over time. Whether you’re looking to scale back due to changing circumstances or simply find that your current package no longer suits your needs, here’s how you can manage to downgrade your V4 Consumer package:

Downgrading Within the Cooling-Off Period

If you’re a new customer, you have the flexibility to change or downgrade your package during the 14-day cooling-off period. This allows you to reassess your needs and select a package that better fits your current situation.

How to Downgrade:

• Contact our team within the 14-day period to make adjustments to your package.
• Review our Terms and Conditions for more details on how the cooling-off period works.

Downgrading After the Cooling-Off Period

If you’re currently in a contract but have passed the cooling-off period, downgrading your package is not permitted until your contract ends. This policy ensures that we maintain the high quality and reliability of our services for all customers.

After Your Contract Ends:

• Once your contract is over, you are free to downgrade to a lower package if that better suits your needs at that time.

We're Here to Support You

We understand that circumstances change, and we’re here to support you in any way we can. If you have any questions or need assistance with your options, our Customer Care Team is always ready to help.

Quick Tips:

• Think ahead: Before downgrading, consider whether your internet needs might increase in the near future.
• Reach out for guidance: Even if downgrading isn’t possible right now, our team can discuss alternative solutions that may work for you.

At V4 Consumer, our goal is to ensure your broadband package aligns with your lifestyle—whether that means upgrading, downgrading, or staying the course. We’re here to assist you in making the best choice for your needs.