FAQ > Billing and Payments > What Happens If I Add or Remove Services in the Middle of a Billing Cycle?

When you add or remove services from your V4 Consumer broadband plan in the middle of a billing cycle, your bill will reflect these changes accordingly. Here’s what you can expect:

1. Pro-Rated Charges

Adding Services: If you add a new service or upgrade your existing plan partway through a billing cycle, you’ll typically be charged a pro-rated amount. This means you’ll pay for the new service from the day it was added until the end of the current billing cycle, plus the full amount for the upcoming month.
Removing Services: If you remove a service or downgrade your plan mid-cycle, you’ll receive a pro-rated credit for the unused portion of that service. This credit will be applied to your next bill.

Example:

If your billing cycle starts on the 1st of the month and you upgrade your plan on the 15th, your next bill will include:
- A charge for the upgrade from the 15th to the end of the month (pro-rated for half a month).
- The full charge for the upgraded plan for the following month.

2. Billing Adjustments

Prorated Adjustments: When you make changes mid-cycle, your bill may include prorated charges or credits. These adjustments ensure that you’re only billed for the days you used the new service and are properly credited for any services you discontinued.
Itemized Billing: Your bill will typically show these adjustments as separate line items, detailing the specific dates and amounts for added or removed services.

3. Next Billing Cycle

Full Charges Reflect New Services: Starting with the next full billing cycle, your bill will reflect the full monthly charge for any new services or upgraded plans. Similarly, removed services will no longer appear on your bill.
Example: If you added a service on the 15th of the previous month, your next bill (starting on the 1st) will include the full monthly charge for that service.

4. Impact on Promotions and Discounts

Promotional Rates: If you’re on a promotional rate and you upgrade or add a service, the promotional discount may or may not apply to the new service. It’s important to check with V4 Consumer if your promotional rate will carry over to the new service.
Discount Adjustments: Similarly, removing a service that was part of a bundled discount may affect the overall discount applied to your account. Be sure to understand how changes might impact any ongoing promotions or discounts.

5. VAT and Tax Adjustments

Tax Calculation: VAT will be applied to any pro-rated charges or credits, ensuring that the tax you pay corresponds accurately to the services you used during the billing cycle.

6. Billing Support

Need Clarification? If you’re unsure how a mid-cycle change will affect your bill, you can always contact V4 Consumer’s Billing Support Team for clarification. They can provide detailed explanations of how charges or credits will be applied.