Understanding the billing cycle for your V4 Consumer broadband service is important for managing your payments and ensuring your account stays up to date. Here’s what you need to know about how the billing cycle works:
1. Monthly Billing Cycle
- Standard Billing Period: V4 Consumer operates on a monthly billing cycle. This means that your broadband service charges are billed once a month, and you’re expected to pay for your service in advance for the upcoming month.
- Billing Date: Your billing date is typically the same day each month. For example, if your billing date is the 5th of the month, you will receive your bill on the 5th of every month. The charges will cover your broadband service for the month ahead.
2. First Bill and Pro-Rated Charges
- Pro-Rated Charges: If your service started mid-month, your first bill might include pro-rated charges for the days between your service activation and the start of the next full billing cycle. This means your first bill could cover a partial month plus the upcoming full month.
- Example: If your service begins on the 15th and your billing cycle starts on the 1st, your first bill will include charges from the 15th to the 30th (or 31st), plus the full next month’s service.
3. Payment Due Date
- Payment Timing: The payment due date is typically between the 19th-22nd of each month (Unless paid for in advance). This gives you time to review your bill and make a payment before the due date. For example, if your bill is issued on the 5th, the payment might be due on the 15th.
- Direct Debit: If you’ve set up a direct debit, the payment will be automatically taken from your account on the due date, ensuring your payment is made on time.
4. Managing Your Billing Cycle
- Billing Notifications: V4 Consumer will send you a notification when your bill is ready. This will include the amount due and the due date, giving you time to arrange payment if you haven’t set up automatic payments.
- Checking Your Billing Cycle: You can view your billing cycle details, including your billing date and payment history, by logging into your V4 Consumer account online.
5. Changing Your Billing Date
- Adjusting the Date: If you need to change your billing date to better align with your financial schedule, you can request a change by contacting V4 Consumer’s customer support. However, changes may be subject to approval and availability.
Need More Information?
If you have any questions about your billing cycle or need assistance managing your payments, please contact us:
We’re here to help you understand your billing cycle and ensure your account stays in good standing.