It’s not uncommon for your first bill with V4 Consumer to be higher than what you might expect. This is usually due to a combination of initial setup charges, partial month billing, and other factors related to starting a new service. Here’s a breakdown of why your first bill might be higher:

1. Pro-Rated Charges

• Partial Month Billing: Your first bill may include charges for a partial month if your service started in the middle of a billing cycle. This means you’re being billed for the days from when your service was activated until the start of your first full billing cycle, plus the upcoming month’s service in advance.
• Example: If your service started on the 10th of April and your billing cycle starts on the 1st of May, your first bill in June will include the charges from the 10th of April to the 30th of April, plus the full amount for May.

2. Advance Payment for Services

• Billing in Advance: Broadband services are often billed in advance, meaning you pay for the upcoming month’s service at the start of each billing cycle. Your first bill may include this advance payment, leading to a higher amount.
• Example: If your service starts in July, your first bill might include charges for the remainder of July plus the full amount for August.

3. Additional Services or Upgrades

• Added Features: If you add any additional services, such as premium support packages, security features, or extra equipment, these charges may be included in your first bill. These can add to the overall amount, especially if billed for a full month in advance.
• Pay-Per-Use Services: Any one-time pay-per-use services you used during the setup period, such as additional data or premium content, will also appear on your first bill.

4. Pro-Rated Discounts or Promotions

• Partial Discounts: If you signed up during a promotional period, the discount might only apply to the full month’s charges. Your first bill could reflect a partial month at the standard rate before the discount kicks in for the full billing cycle.

5. VAT (Value Added Tax)

• Tax on All Charges: VAT is applied to all charges, including one-time fees and service charges, which can increase the overall amount of your first bill.

Need Help Understanding Your First Bill?

If you have questions about the charges on your first bill or need further clarification, please contact us:

• Phone: Call us at 0330 043 1434 (Option 3). They can walk you through your bill and answer any questions you may have.
• Live Chat: Available during our opening hours.
• Email: Reach out to us at billing@v4consumer.co.uk

Our team is here to help you understand your first bill and ensure you’re clear on all the charges included.