Your V4 Consumer broadband bill is calculated based on several factors, including your chosen plan, any additional services or equipment, and applicable taxes. Here’s a detailed look at how your monthly broadband bill is calculated:

1. Monthly Service Fee

• Base Plan Cost: The primary component of your bill is the monthly fee for your broadband plan. This fee is determined by the speed and features of the plan you’ve selected (e.g., Everyday Fast +, Full Fibre Faster).
• Promotional Discounts: If you’re on a promotional rate, your bill will reflect the discounted price during the promotion period. Once the promotion ends, the bill will adjust to the standard rate.

2. Line Rental (If Applicable)

• Applicable for Certain Plans: If your broadband service requires a traditional phone line (such as with ADSL or SOGEA plans), a line rental charge is included in your monthly bill. This fee covers the cost of maintaining the telephone line used to deliver your internet connection.

3. Additional Services and Upgrades

• Extra Equipment: If you’ve rented or purchased additional equipment, such as Wi-Fi extenders, mesh Wi-Fi systems, or advanced routers, the cost will be added to your bill. This can appear as either a one-time charge or a recurring monthly fee, depending on the arrangement.
• Premium Services: If you’ve subscribed to any additional services, such as enhanced customer support, security packages, or other premium features, these fees are included in the total.

4. Usage Charges (If Applicable)

• Additional Data or Services: While V4 broadband plans come with unlimited data, any extra services (like international calling or other on-demand features) that are billed on a pay-per-use basis will be added to your monthly bill.
• Pay-Per-Use Features: If you’ve used any features that are not included in your plan, such as certain types of content or additional mobile data, these will be billed separately.

5. Installation or Activation Fees

• Initial Setup Charges: If your plan required an installation or activation fee, this would typically be included in your first bill. This charge covers the cost of setting up your broadband service at your address.
• Equipment Fees: If any new equipment (such as routers or modems) was provided during installation, and if these costs weren’t included in the plan, they will also be reflected in your bill.

6. Paper Billing Fee (If Applicable)

• Paper Billing Charge: If you’ve opted for paper billing instead of electronic billing, there will be an additional fee to cover the cost of printing and mailing your invoice. This fee can be avoided by switching to e-billing.

7. VAT (Value Added Tax)

• Tax Calculation: Your total bill includes VAT, which is a standard tax applied to goods and services in the UK. The VAT is calculated as a percentage of your total charges and is clearly itemized on your bill.

8. Credits and Adjustments

• Credits: If you’ve received any credits (such as for overpayment or as a goodwill gesture), these will be deducted from your total bill.
• Adjustments: Any adjustments for previous billing errors or service issues will also be reflected here.

9. Outstanding Balances

• Previous Payments: If you have any unpaid balances from prior months, these will be carried over and added to your current month’s bill. It’s important to stay current with payments to avoid late fees or service interruptions.

Need Help Understanding Your Bill?

If you have any questions about how your broadband bill is calculated or need further clarification, please contact us:

• Phone: Call us at 0330 043 1434 (Option 3). They can walk you through your bill and answer any questions you may have.
• Live Chat: Available during our opening hours.
• Email: Reach out to us at billing@v4consumer.co.uk

Our team is here to help you understand your bill in detail and ensure you’re fully informed about all the charges.