Getting your home connected to V4 Consumer’s fibre network is a straightforward process, but here’s what you can expect in terms of timing:

Engineer Visit:
On the day of your installation, our engineer will need up to 2 hours to complete the connection inside your home.
This includes setting up the fibre optic cable, installing the necessary equipment, and ensuring everything is working smoothly.

Fibre Cable Installation:
Before the installation inside your home, it may take up to 14 days for our team to bring the fibre cable to your property.
This process involves running the fibre optic line from the nearest network point to your premises.
Availability:
You typically do not need to be present while we bring the fibre cable to your property.
However, in some cases, we may need your permission to access the area outside your premises, particularly if there are access restrictions.

By keeping these timelines in mind, you can plan accordingly and look forward to enjoying your new super-fast broadband with minimal hassle.

If you have any concerns or questions, our Customer Care Team is always here to help.