Your monthly broadband bill from V4 Consumer may include several different charges, depending on your plan and any additional services you’ve opted for. Here’s a breakdown of the typical charges you might see on your invoice:

1. Monthly Broadband Service Fee

• Plan Cost: This is the core charge for the broadband plan you’ve selected. It covers your internet service for the month, including the speed and data allowance associated with your plan.
• Discounts or Promotions: If you’ve signed up under a promotional rate, this will be reflected here. Once the promotion ends, this section will show your regular monthly rate.

2. Line Rental (If Applicable)

• What It Covers: If your broadband service requires a phone line (typically for ADSL or SOGEA connections), the line rental fee will be included in your bill. This covers the cost of maintaining the telephone line used to deliver your broadband service.
• Full Fibre Customers: For those on full fibre plans (FTTP), this charge may not apply since these connections do not rely on traditional phone lines.

3. Paper Billing Fee (If Applicable)

• Paper Billing Charge: If you’ve opted to receive your bills via postal mail, or if we don’t have an email address on file for you, a paper billing fee may be applied. This fee covers the cost of printing and mailing your invoice.
• Avoiding This Charge: You can avoid this fee by switching to e-billing and providing us with an email address where your bills can be sent.

4. Additional Services or Upgrades

• Wi-Fi Extenders or Mesh Systems: If you’ve added extra equipment like Wi-Fi extenders or mesh systems to improve coverage in your home, the cost of these devices may appear here, either as a one-time purchase or a monthly rental fee.
• Premium Support Packages: If you’ve subscribed to any premium support or service packages, such as enhanced customer support or additional security features, these charges will also be included.

5. Usage Charges (If Applicable)

• Extra Data: While all V4 Consumer broadband plans come with unlimited data, if you’ve opted for additional services like international calls or other extras, any usage beyond your plan’s allowance may be charged here.
• Pay-Per-Use Services: Any pay-per-use services, such as certain types of on-demand content or additional data for mobile broadband services, will also appear in this section.

6. Installation or Activation Fees (If Applicable)

• Initial Setup Charges: If you’ve recently signed up for a new service or moved to a new address, any one-time installation or activation fees may be included in your first bill.
• Equipment Costs: Charges for any equipment provided during setup, such as routers or modems, may also appear here if not included in your plan.

7. VAT (Value Added Tax)

• Tax: Your bill will include a VAT charge, which is the standard tax applied to goods and services in the UK. This is typically calculated as a percentage of your total bill.

8. Outstanding Balances or Adjustments

• Previous Balance: If there was an outstanding balance from a previous billing cycle, it will be carried over and included in your current bill.
• Credits or Adjustments: Any credits for overpayments or adjustments for service issues will also be reflected in this section.

Need Help Understanding Your Bill?

If you have questions about specific charges on your bill or need further clarification, please contact us:

• Phone: Call us at 0330 043 1434 (Option 3). They can walk you through your bill and answer any questions you may have.
• Live Chat: Available during our opening hours.
• Email: Reach out to us at billing@v4consumer.co.uk

Our team is here to help you understand all aspects of your billing and ensure that you’re fully informed about the services you’re paying for.