Getting ready for your new fibre optic installation? Here’s a detailed guide on what to expect and how you can help ensure everything goes smoothly.

Your Appointment

• Timing:
  For AM appointments, your engineer will arrive between 8 am and 1 pm. For PM appointments, they’ll arrive between 1 pm and 6 pm.
• Duration:
  The installation will take approximately 2 hours.
• Arrival Notification:
  On the day of installation, your engineer will text or call to let you know when they’ll arrive.

Upon Arrival

• Introduction:
  Your engineer will knock on your door or ring your bell, introduce themselves, and show their ID with their name and company information.

Step-by-Step Guide to Installation

1.  Planning the Installation:

Your engineer will discuss with you how to bring the new fibre line into your home and where to position the router.

2.  External Setup:

They’ll run a fibre optic cable from a nearby telegraph pole or underground to a small junction box installed on an external wall.

3.  Drilling the Entry Hole:

A small hole will be drilled in your external wall to feed the fibre optic cable into your home.

4.  Router Setup:

The engineer will set up your router, check that it’s working, and connect up to 3 of your devices if needed.

5.  Final Steps:

After tidying up, the engineer will ask you to sign off on the installation, confirming your satisfaction.

Bringing Fibre to Your Home

• Router Placement:
  Consider where you’d like the fibre cable to enter your home and where you want the router positioned. It’s important that the router is near a double socket for power.
• Discuss Preferences:
  If you want to change the router’s location, tell the engineer before they start. They’ll do their best to accommodate your preferences.

Installing the Fibre Optic Cable

• Overhead Feed:
  If your property is fed overhead, the engineer may install a discreet bracket on your wall to maintain cable height for safety.
• Additional Drilling:
  Additional holes may be drilled for ladder safety; these will be sealed once the work is done.
• Entry Point Options:
  The cable can be run down to the ground floor if desired, but it won’t be run through lofts or basements.

Drilling the Hole and Installing the Fibre Socket

• External Work:
  The engineer will drill a small hole from the outside of your home to the inside, installing a fibre socket on the inside wall and a small box on the outside.
• Connecting the Router:
  A smaller cable will pass through the drilled hole to a wall-mounted unit where your router will be plugged in.

Setting Up Your Router

• Power Requirements:
  The router and wall-mounted unit need to be plugged into mains power, so a double plug socket should be nearby.
• Performance Check:
  The engineer will perform a speed test and check Wi-Fi coverage to ensure everything is working properly.
• Device Setup:
  They can help set up to 3 devices and demonstrate how to use the service, answering any questions you may have.

Before Leaving

• Tidy Up:
  Your engineer will clean up and leave your home as they found it.
• Installation Audit:
  They’ll conduct an audit and ask you to sign off, confirming your satisfaction with the completed work.

Preparing for Installation

• Decision-Maker Present
  Ensure an over-18 decision-maker is present to let the engineer in and stay during the installation.
• Landlord Permission:
  If you’re renting, make sure you have your landlord’s permission for the installation.
• Clear the Area:
  Provide enough space for the engineer to work by clearing the area beforehand.
• Keep Pets Safe:
  Please keep any pets, especially dogs, away from the setup area.
• Consider Router Placement:
  Think about where you’d like the router positioned and which three devices you want to be connected.

By following these steps, you’ll help ensure a smooth and efficient installation, allowing you to enjoy your new super-fast V4 Consumer internet connection without any hassle.