Switching your broadband services to V4 is designed to be as seamless and hassle-free as possible.

Here’s a detailed breakdown of what to expect on the day your services switch over to V4.

Service Activation

Your services can go live anytime up to midnight on the day of the switch.

To ensure you're not left wondering, we'll send you a text message as soon as the process is complete.

This notification helps you know exactly when you can start enjoying your new V4 services.

Potential Downtime

If you’re switching from another provider, there might be a brief period when you have no broadband or phone service while the switch is being made.

Typically, this downtime is no longer than an hour.

This short interruption ensures that your new V4 services are set up correctly and efficiently.

Engineer Visit

In some cases, an engineer visit might be required to complete the installation. Here’s what to expect:

Arrival and Discussion:

Your engineer will arrive at the scheduled time to discuss where to install the necessary sockets.

They may need to carry out some work inside and around your house to ensure the best setup for your new service.

Approval and Permissions:

Make sure there’s someone over 18 at home to approve the work.

If you’re renting, you’ll also need to have permission from your landlord to make any necessary modifications.

Equipment Setup

Any equipment you ordered will be sent to you before your service goes live.

This includes items like your new router and any additional hardware needed for your setup.

However, it’s important not to set up the equipment until we’ve texted you to confirm that your broadband has switched over to V4.

This ensures that the equipment will work correctly with your new service.

Additional Considerations

Preparation:

To facilitate a smooth installation process, make sure the areas where the engineer will work are easily accessible.

This might include clearing space around existing phone sockets or where your new router will be placed.

Stay Informed:

Keep your phone handy throughout the day to receive our text updates.

This communication ensures you are always informed about the status of your switch.

Technical Support:

If you encounter any issues during or after the switch, V4’s customer support team is available to assist you.

Our team can help troubleshoot any problems and ensure your services are running smoothly.

Ready to switch to V4? Visit our website to place your order or contact our customer support team at 033 011 888 71 for further assistance.

Additional Resources

For more detailed information about our switching process, visit our FAQs.

If you have any specific questions or need personalized support, our team is always here to help.