Switching to V4 is a straightforward and seamless process designed to keep you informed and connected every step of the way. Here’s what you can expect after placing your order.

Service Activation Notification

After you place your order with V4, the first thing we do is let you know when your service will go live.

We aim to ensure minimal downtime, so you experience a smooth transition.

Engineer Visit and Scheduling

Depending on the specifics of your property and the type of service you’ve chosen, an engineer might need to visit your home to complete the setup.

If an engineer visit is required, we’ll provide you with a time slot for their visit well in advance.

This scheduling ensures you can plan your day around the appointment.

We understand that sometimes the provided time slot might not be convenient.

If you need to reschedule, simply contact us at 033 011 888 71 at least 72 hours before the appointment.

However, please note that there is a £199 (including VAT) charge if you miss your engineer appointment without prior notice.

Reminders and Updates

To keep you well-informed, we send out reminders closer to your appointment or activation date.

These reminders ensure you are prepared and know exactly when to expect your new service to go live or when to expect the engineer.

This transparency is part of our commitment to providing excellent customer service.

Additional Considerations

Ensuring Availability:

Make sure you or someone you trust is available during the scheduled time slot for the engineer’s visit.

This presence is crucial to allow the engineer access to complete the necessary installations and checks.

Preparation:

Before the engineer arrives, ensure that the areas where the internet equipment will be installed are easily accessible.

This might include clearing space around your phone socket or where your router will be placed..

Avoiding Missed Appointments:

To avoid the £199 (including VAT) missed appointment fee, it’s essential to inform us at least72 hours in advance if you need to reschedule.

This policy helps us manage our resources efficiently and ensures other customers can also receive timely service.

Additional Resources

For more information about our services and to place an order, visit our website.

If you have any questions or need assistance, our customer support team is here to help. Contact us at 033 011 888 71 for further support.