We’re sorry to hear you’re considering leaving V4 Consumer, and we’re here to help with the process. Whether you need to cancel due to moving, dissatisfaction, or other reasons, here’s how to proceed:

How to Cancel

If something has gone wrong and led you to consider cancelling, we’d appreciate the opportunity to make things right. Please reach out to us via chat or submit a request so we can discuss how we can assist you with the next steps. If you still wish to proceed, we can guide you through the cancellation process.

Cancellation Fees

Please be aware that if you’re cancelling within your contract period, there may be a cancellation fee. The fee is calculated on a per enlisted service at an account level, with the maximum fee levied as £358.50.

Moving Home?

If you’re moving and we don’t currently service your new address, we can assist you with cancelling your account. Please refer to our Moving Home FAQ page for more information and options available to you.

Cancelling Due to Bereavement

If you’re cancelling an account due to the passing of the account holder, please visit our Bereavement Guide page for more information on how we can help during this difficult time.

Quick Tips:

• Want to discuss your options? Reach out to our support team via chat or submit a request, and we’ll do our best to assist.
• Check your remaining contract duration before cancelling to understand any potential fees.

We’re here to make the process as smooth as possible and to assist you in any way we can. If you have any questions or need further assistance, please don’t hesitate to contact us.