We’re truly sorry to hear that your experience with V4 Consumer hasn’t met your expectations, and we’re committed to resolving the issue. If you need to raise a complaint, here’s how to proceed:
Step 1: Gather Relevant Information
Before lodging a complaint, it’s helpful to collect any relevant details that can support your case. This might include:
- Date and time of the incident
- Details about the product or service in question
- Names of any V4 team members involved
- Supporting documents (e.g., emails, bills)
- Records of any previous attempts to resolve the issue
Having this information ready will help ensure your complaint is clear and comprehensive.
Step 2: Raise Your Complaint
Once you’ve gathered the necessary details, you can raise a request by submitting a complaint here. A member of our Complaints team will review your submission and get in touch within seven working days to work with you towards a resolution.
Quick Tips:
- Be clear and concise: Provide as much detail as possible to help us understand the issue fully.
- Keep records: Retain any correspondence or documentation related to your complaint for reference.
We’re here to help and will do our best to resolve the issue to your satisfaction. If you need further assistance, our team is ready to support you.