If you see a charge for paper billing on your invoice, it’s because you’ve either opted to receive paper bills or we don’t have an email address on file for you. Here’s what you need to know:

1. Paper Billing Charge Explained

• Reason for the Charge: Paper billing incurs additional costs, such as printing and postage. To cover these costs, a charge is applied to your invoice if you receive your bills by mail.
• How to Avoid the Charge: You can easily avoid this charge by switching to electronic billing, which is free of charge. This allows you to receive your invoices via email instead of by post.

2. How to Switch to E-Billing

• Provide Your Email Address: To switch to electronic billing, you’ll need to provide us with a valid email address where we can send your invoices.
• Contact Us: You can update your billing preferences by contacting a member of our team:
  • Live Chat: Use our live chat service during our opening hours to quickly update your email address and switch to e-billing.
    • Monday-Friday: 09:00 AM - 06:00 PM
    • Saturday: 09:00 AM - 02:00 PM
    • Sunday: Closed
• Phone Support: Alternatively, you can call us at 0330 043 1434 to speak with a representative who can help you make the switch.
• Email: If you prefer, you can email us at support@v4consumer.co.uk to request the change.

3. Benefits of E-Billing

• No Extra Charges: By switching to e-billing, you eliminate the paper billing charge, saving you money on your monthly invoice.
• Convenience: E-billing allows you to receive and view your invoices instantly via email, reducing clutter and making it easier to keep track of your payments.
• Environmentally Friendly: Going paperless reduces your environmental impact by cutting down on paper usage and waste.

Next Steps

To stop the paper billing charge from appearing on your invoice, simply provide us with your email address and opt for electronic billing. It’s a quick and easy process that saves you money and is better for the environment.

If you need assistance or have any questions, please contact us:

• Phone: Call us at L0330 043 1434 (Option 3). They can walk you through your bill and answer any questions you may have.
• Live Chat: Available during our opening hours.
• Email: Reach out to us at support@v4consumer.co.uk

We’re here to help you make the switch to e-billing and ensure that your billing preferences are set up just the way you want them.