FAQ > Billing and Payments > I'm Experiencing Financial Difficulties, What Should I Do?

If you’re having trouble keeping up with your payments, it’s important to take action as soon as possible. Here’s how V4 Consumer can assist you and some steps you can take:

1. Seek Independent Financial Advice

  • National Debt Line: You can contact the National Debt Line for free, confidential advice on managing debt and improving your financial situation.
  • Citizens Advice Bureau: Your local Citizens Advice Bureau can provide guidance on your rights and help you explore options for dealing with debt.

2. Contact V4 Consumer for Support

  • We’re Here to Help: V4 Consumer understands that financial difficulties can happen to anyone. It’s important to reach out to us before your situation becomes more serious. We may be able to offer assistance during short-term financial challenges.
  • Call Us: Contact our support team during our opening hours to discuss your situation:
    • Monday-Friday: 09:00 AM - 06:00 PM
    • Saturday: 09:00 AM - 02:00 PM
    • Sunday: Closed
  • Phone: Call us at 0330 043 1434 to speak directly with a representative who can discuss your options and provide support.
  • Email Us: If you prefer, you can email us at support@v4consumer.co.uk to arrange a call back. A member of our team will reach out to discuss your current situation and explore how we can help.

3. Potential Support Options

  • Payment Plans: Depending on your circumstances, we may be able to offer a payment plan that allows you to spread your payments over a longer period.
  • Temporary Payment Relief: In some cases, we may be able to offer temporary relief or adjust your payment schedule to help you manage your finances better.

Important: Don’t Delay Reaching Out

It’s crucial to contact us before your financial difficulties lead to more serious debt issues. The sooner we’re aware of your situation, the more we can do to help. We’re committed to working with you to find a solution that helps you stay connected while managing your financial obligations.

Additional Resources

We're Here to Support You

Financial difficulties can be stressful, but you don’t have to face them alone. V4 Consumer is here to support you through tough times and help you stay on top of your payments. Please don’t hesitate to contact us so we can discuss your situation and explore possible solutions.

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