If you're having trouble understanding your bill, it's important to reach out to V4 Consumer as soon as possible. Here's what you can do:

1. Contact V4 Consumer for Assistance

• Live Chat: The quickest way to get help with your bill is to use our live chat service during our opening hours:
  • Monday-Friday: 09:00 AM - 06:00 PM
  • Saturday: 09:00 AM - 02:00 PM
  • Sunday: Closed
• You can access the live chat through the V4 Consumer website. Simply click on the chat icon, and a representative will assist you with your billing inquiry in real-time.

2. Important: Do Not Cancel Your Direct Debit

• If you’re unsure about a charge or have questions about your bill, please do not cancel your direct debit. Cancelling your direct debit could result in additional charges, which we want to help you avoid.
• It's always best to speak with our support team first, as they can clarify any confusion and ensure your account is in good standing.

3. Additional Support Options

• Phone Support: If you prefer, you can also speak directly to our Billing Support Team by calling
  0330 043 1434 (Option 3). They can walk you through your bill and answer any questions you may have.
• Email Support: If live chat isn’t available or if you prefer to write out your questions, you can email us at billing@v4consumer.co.uk A member of our team will get back to you as soon as possible with a detailed explanation.

We're Here to Help

Understanding your bill is important, and V4 Consumer is committed to providing clear and helpful support. Don’t hesitate to reach out—we’re here to make sure you have all the information you need to manage your account effectively.